Appointment Reminders
Got an appointment? Consider it confirmed once you book it! We know life gets hectic, so we’ll send you a few friendly SMS reminders to keep you on track.
Here’s the rundown:
- Three Weeks Out: You’ll get your first reminder. If your schedule has changed (because, well, life), this is the perfect time to let us know and reschedule.
- 48 Hours Before: Expect your second reminder. Give us a shout back! If we don’t hear from you, we’ll give you a call.
- 24 Hours Before: A final reminder will pop up.
If we can’t confirm your appointment within 24 hours of the scheduled time, we’ll have to cancel it and offer the slot to someone on our waitlist. But don’t worry, we’ll try our best to reach you before we do.
Cancellations
Life happens, and plans change. Just let us know ASAP if you need to cancel or reschedule. Your appointment slot was saved just for you, and we might have turned away others or put them on a waitlist. To be fair to everyone, please give us at least 24 hours’ notice if you need to cancel.
If you cancel with less than 24 hours’ notice or don’t show up, a $100 fee will apply. This fee goes towards your next appointment, but if you miss it again or cancel with less notice, it’s non-refundable.
Miss more than one appointment or any appointment over an hour? There’ll be a $100 fee that won’t be applied to future treatments.
Appointment Deposits
For appointments over 90 minutes, we’ll ask for a deposit. This deposit will go towards your treatment costs. If you cancel with less than 24 hours’ notice, the deposit is forfeited. To reschedule, you’ll need to make a new deposit.
The deposit amount varies based on treatment type and appointment length, and we might charge up to 50% of the treatment cost for longer appointments.
Late Arrivals
We aim to keep things running smoothly and on time, and we appreciate if you do too. If you’re more than 10 minutes late, we’ll need to reschedule your appointment.
Late arrivals count as a missed appointment, and the same fees apply. If you know you’re running late, give us a call, and we’ll do our best to fit you in.